Customer Service 208-740-1EGG (1344) M-Th 9-5 & Fri 9-3 MT

Frequently Asked Questions

or search frequently asked questions:


Do you accept purchase orders?
What methods of payments do you accept?
Will the heat tape automatically calculate the correct price?


Once I place my order how long does it take to ship out?
Once my order is shipped how long will it take for me to receive it?
How long does it take an order to ship to Canada?
How long will it take my package to ship internationally?
What shipping companies do you use?
Will you send cabinet incubators to Canada?

One-year Hassle Free Guarantee

What does your guarantee cover?
Can I return my purchase if I am not happy with it?


Once I send back my return how long does it take to a refund?

Product Questions

How do you connect the power leads to Flex Watt heat tape?
What type of material are the GQF Sportsman cabinet incubators made of?
Does this thermostat replace the thermostat on the Little Giant 9200?
Can this door be mounted on exterior of Coop? Does it operate on 12 volt power?
What is the wattage of the HumidiKit?
How many watts is this and does this take 12 Volt DC?
Can I use this for ostrich eggs and is there is egg trays for ostrich eggs?
How many IncuKit XL extensions can I put together to get to where I need to reach?
What size of an incubator will the IncuKit heat?
How do I determine what wattage of heating element I will need for my incubator?
Any idea when you'll have stock of the Incuview XL?
For the IncuView incubator, do I remove the vent plug during lockdown for increased air circulation?
Is this product good for prolonging the life of my incubator?
How many homemade trays can this control, made of osb approximately 2ft x 2ft?
What is the physical size of this?
What are the inner dimensions? Are there temperature settings and can temperatures be adjusted?
What is the temperature range limitations for this device?
Can you set the humidity range or do you set a specific humidity level you want and will it stay at that?
Is it possible to heat these to keep them from freezing in the winter?
How much room is there on the inside the incubator, from the bottom of the incubator to the top of the plastic lid at the highest point?
What is the average life span of this incubator? Also, how is technical maintenance handled? Can we add an additional motor, etc.?
Can this incubator reach 90 degrees Fahrenheit?
Where do I find instructions for setting the AutoCoop timer?
Does the water for humidity go in through the top of the incubator or are there holes in the sides?
Would the HumidiKit work with a larger cabinet incubator?
How often do you change the medium?
How tall are the GQF quail egg trays?
Can I get just the coil wire to this element?
For an acrylic snake tank, can this be placed underneath the tank? How does it stick to tank?
Does the timer have a backup battery inside it?
Can I purchase a replacement bottom of the HovaBator incubator?
Can I get the instructions on how to program the autocoop door opener please?
How many day old poultry can the brooder handle?
What is the wattage of autocoop laylight?
Can this be wired to a 12V DC battery for use in a mobile coop?
If you buy a 12' roll can you cut the length?
When will you be getting these back in stock?
How many watts does the 11 inch heat tape use??
Can I buy just the power cord for the still air little giant incubator?


What if the humidity is higher than 60% during incubation?
Do you suggest removing the vent plug during lock down?