Help Center
Purchasing
Do you accept purchase orders?
We do not currently accept purchase orders. When schools or other organizations would like to place an order, they will email us the items they would like to purchase with their shipping address and we provide a written quote. Once the organization has...
What methods of payments do you accept?
We accept Visa, Mastercard, Discover, and Americal Express credit and debit cards as well as PayPal. We do also accept checks but we ask that you contact us before sending a check so we can provide a quote and have a heads up that a check is on its way...
Will the heat tape automatically calculate the correct price?
Yes, the heat tape listing will tell you the price per foot by entering the quantity (feet) you need.
Will this controller work with a different actuator?
As long as the actuator is 12V and it has limiting switches.
How many pounds can it turn?
There is not a specified weight rating for this motor. This is because how much weight it can turn will depend on the design of the incubator. If the turner is well balanced than it can turn a lot of weight. If the design puts a lot of torque on the ...
Does the AutoCoop timer operate on household 110 AC?
The timer its self operates on 12 volt power.
Shipping
Once I place my order how long does it take to ship out?
For table top incubators and accessories, once we have received your order it will typically ship out the next business day. Cabinet incubators can take 2-3 business days to ship out but will arrive by the estimated deliry times provided. Once your order...
Once my order is shipped how long will it take for me to receive it?
How long your package will take to be delivered will depend on where you are located and the shipping speed selected during checkout. Delivery times are measured in business days which are Monday thru Friday Excluding holidays. Delivery times also...
How long does it take an order to ship to Canada?
How long your package will take to be delivered will depend on where you are located and the shipping speed selected during checkout. Delivery times are measured in business days which are Monday thru Friday Excluding holidays. Delivery times also...
How long will it take my package to ship internationally?
How long your package will take to be delivered internationally will depend on where you are located and the shipping speed selected during checkout. Delivery times are measured in business days which are Monday thru Friday Excluding holidays. Delivery...
What shipping companies do you use?
All of our orders are shipped through either the United States Postal Service (USPS) or FedEx. The speicific service used will dell depend on the shipping speed selected during chechout.
Will you send cabinet incubators to Canada?
We sure do. Just add the cabinet you want to order to the virtual shopping cart and proceed to the checkout screen. From there you can enter your country, province, and postal code to get your shippin cost.
Two-Year IncuCare Warranty
What does your 2 Year IncuCare Warranty cover?
Our Two-Year IncuCare Warranty is an industry leading warranty that covers all the products that we sell for two years from the purchase date. This means that if you have an issue with your product we will do our best to find a solution that works ...
Can I return my purchase if I am not happy with it?
As part of our Two-Year IncuCare Warranty you are welcome to send back your purchase for a refund for Two Years from the purchase date. If the reason for the return is that the product is deemed defective by one of our customer service reps. or was damaged...
Returns
Once I send back my return how long does it take to a refund?
Typically, we do not process refunds until we have received the items back into our warehouse. Once we have received the return it takes 1-2 business days for the return to be processed and a refund to be issued. Refunds are issued back to the original...
Customer Service
The auto coop controller does not show understandable reader numbers or info, is there a fix for this?
If your AutoCoop™ Door Controller Screen is Blank or unreadable follow the steps below to restart your unit.
1. Simply plug it into a power source and leave for 24 hours to charge.
2. Then use a paper clip or small screwdriver to press the reset button...
Product Questions
How do you connect the power leads to Flex Watt heat tape?
For this heat tape there are actually several optoins to connect power leads. One option is to solder the leads on. Another more simple option that we provide is a connector kit which has what resembles an alligator clip that is crimmped onto the heat...
What type of material are the GQF Sportsman cabinet incubators made of?
The walls of the GQF cabinet incubators are made out of a PVC plastic material that is injected with air to make it insulate better.
Does this thermostat replace the thermostat on the Little Giant 9200?
The thermostat in this listing is to replace the current thermostat on the Little Giant 9200 incubator. If you remove the white plastic thermostat cover you will see a component that looks similar to this. You will need to remove that piece and then ...
Can this door be mounted on exterior of Coop? Does it operate on 12 volt power?
The coop door can be mounted on either the interior or exterior as long as the actuator, power supply, and control module are protected from the elements. The actuator is operated by 12 volt power. The kit comes with a power converter that converts 110...
What is the wattage of the HumidiKit?
The HumidiKit runs at roughly 30 watts.
How many watts is this and does this take 12 Volt DC?
The HovaBator 1588 runs at roughly 50 watts. All of the components on the incubator do operate on 12 Volt DC power but there is a power converter included that allows the incubator to operate on 110 Volt or 220 Volt AC power.
Can I use this for ostrich eggs and is there is egg trays for ostrich eggs?
The GQF 1502 cabinet incubator works very well for ostrich eggs when using the large egg setting tray. Each tray will hold up to 3 ostrich eggs depending on size and the 1502 can hold a total of 2 trays.
Large Egg Tray - https://incubatorwarehouse...
How many IncuKit XL extensions can I put together to get to where I need to reach?
In theory you can run as many of these extensions as you would like, however, it will ultimately depend on the size of the incubator you are building that will affect the performance of the IncuKit. You do not want to make it too big as the 125 watt ...
What size of an incubator will the IncuKit heat?
There is not a predetermined size that the IncuKit will work for. This is because each incubator is built different and it is impossible to know which IncuKit will work for each design. There are several factors that will affect which IncuKit you will...
How do I determine what wattage of heating element I will need for my incubator?
One of the simplest ways to determine what size of heating element you need in an incubator is what we call the light bulb test. To perform this test, you simply place a light bulb(s) in the incubator with the approximate wattage that you think will ...
Incubation
What if the humidity is higher than 60% during incubation?
A short duration above 60% during incubation is not detrimental to your hatch rates, but if for some reason you are constantly seeing levels above 60% during incubation then we suggest using a clean dry sponge to help absorb some of the excess moisture...
Do you suggest removing the vent plug during lock down?
Yes, we do suggest removing the vent plug during lock down in order to increase the amount of fresh air that the newly hatched chicks will get.
Do I need to turn the automatic turner off once they start to hatch?
Yes, it is common to turn the auto turner off and make sure the eggs are laid on their sides for hatching.