The IncuCare™ Warranty is Incubator Warehouse's standard 2-year protection plan, included automatically on every purchase at no extra cost. It covers manufacturing defects, component failures, and functional issues during normal use for the incubator body and its electronics, including thermostats, turner motors, and fans. Most competing incubator brands only offer a 1-year manufacturer's warranty, and several require separate registration within 30 days to activate any coverage at all. IncuCare needs no registration and starts the moment you place your order.
If you have shopped for hatching equipment online, you already know "warranty included" can mean almost anything. Some suppliers cover the shell and nothing else. Others require registration within a month or the coverage lapses. Hatchers deserve a straight answer: what does an egg incubator warranty like IncuCare actually cover, and how does it compare to what you'd get anywhere else?
What Does the 2-Year IncuCare Warranty Actually Cover?
As an automatic incubator warranty, IncuCare applies to every product sold on incubatorwarehouse.com without a signup step, a serial number to register, or an add-on fee at checkout. It applies the moment your order ships, whether you bought a $16 hygrometer or a full cabinet incubator, and it functions as a full incubator protection plan rather than a bare-minimum defect clause.
This egg incubator warranty coverage has two layers that work together.
60-Day Satisfaction Guarantee
For the first 60 days after your purchase, you are covered by a straightforward satisfaction guarantee. If the product is not working out for you and it is still in new, unused condition, you can return it for a refund or exchange under our Return Policy. This layer exists for the early "did I buy the right thing" decision, before you have committed a batch of eggs to it.
2-Year Product Warranty
From your date of purchase, the incubator or accessory itself is protected for a full 2 years against:
| Covered Under IncuCare | What This Means in Practice |
|---|---|
| Manufacturing defects | A part that was flawed out of the box, even if the problem shows up weeks or months later |
| Component failures during normal use | A turner motor, fan, or thermostat that stops working during a live hatch, not just on arrival |
| Functional issues not caused by misuse | Problems tied to the unit itself rather than how it was set up or handled |
A typical "1-year limited" warranty bundled with most incubators does not go this far. IncuCare is written around the parts most likely to actually fail, including thermostats and egg turners. A turner motor stalling on day 12 of incubation or a thermostat drifting mid-hatch is exactly the kind of failure it's built to catch, not just a dead-on-arrival unit.
What's Not Covered?
Knowing the boundaries of any incubator warranty comparison matters as much as knowing what's included. In broad terms, IncuCare does not cover damage from misuse, unauthorized modification, or neglect, and it does not treat normal wear the way it treats a genuine defect. Here's how that plays out for the situations hatchers ask about most:
- Accidental damage: A dropped incubator, a cracked viewing dome, or a snapped hinge from a fall is treated as accidental damage rather than a manufacturing defect, and typically falls outside standard coverage. Handling incubators on a stable, flat surface away from edges goes a long way toward avoiding this.
- Water and humidity damage from improper cleaning: Incubators are humid environments by design, but soaking electronic components, submerging a thermostat, or using harsh cleaning chemicals on wiring can cause damage that isn't considered a component failure under normal use.
- Power surge damage: A surge from an unstable power source or a storm can affect an incubator's electronics. Coverage depends on whether the failure traces back to the unit itself or to an external power event, which is exactly the kind of question a quick troubleshooting call helps sort out.
- Modified or DIY wiring: Incubators that have been rewired, had thermostats swapped for non-compatible parts, or been altered outside the original configuration fall outside standard coverage, since the modification itself, not the original component, is the likely point of failure.
- Commercial or industrial-scale misuse: IncuCare covers normal, intended incubation use. Running a unit well beyond its rated egg capacity or duty cycle on a continuous industrial basis is a different use case than what the warranty is written for.
- Cosmetic wear: Scuffs, minor discoloration, or surface wear that develops over normal use and does not affect function is treated as cosmetic rather than a functional defect.
- Shipping damage: This one has its own path rather than a gray area: damage that occurs in transit should be reported right away so it can be handled as a shipping claim, separate from a standard IncuCare warranty claim.
None of this is meant to be a list of reasons to say no. It's meant to set honest expectations, because a warranty that claims to cover everything usually ends up covering nothing predictably. If you're not sure which category an issue falls into, the fastest way to find out is to contact support directly rather than guess. Most issues, including many that sound like they might be excluded, get resolved with a short troubleshooting call regardless of whether they end up as a formal claim.
Location of purchase also affects your term. Buying directly from Incubator Warehouse's own website carries the full 2-year period described above. Orders placed through third-party marketplaces such as Amazon, Walmart, or eBay carry a 1-year warranty from the original purchase date instead, and returns or refunds on those orders follow that platform's own policies rather than ours.
How Do You File an IncuCare Warranty Claim?
Filing a claim is intentionally simple, and it starts with a person, not a form.
- Contact the EGGsperts support team by email at service@incubatorwarehouse.com or by phone at 208-740-1344 (leave a voicemail with your order number, name, and a description of the issue).
- Walk through a short troubleshooting step or two: Most issues, especially anything electronic, get resolved this way without needing a physical replacement at all.
- Receive the right fix for your situation: Depending on what troubleshooting turns up, that could mean a replacement part shipped out, a full replacement unit if parts would not solve it, arranging for repair, or a refund if nothing else resolves the problem.
Replacement parts and units ship via free economy shipping, typically arriving in 3 to 12 business days, with paid expedited options available if you need it faster.
The troubleshooting step is not a hoop to jump through. It exists because a live hatch does not leave room for guesswork: sending the wrong part because we skipped a diagnostic question costs you more time than the two-minute conversation would have. It also means we get to see real patterns across the equipment we sell, which feeds back into the products themselves.
Past the 2-year window, you are not out of options either. Replacement parts and components for most incubators and accessories are available for purchase directly, and the support team will still help you identify the correct part for your unit. Our Learning Center also has troubleshooting and hatch-success guides worth checking before you assume a part needs replacing at all.
How Does IncuCare Compare to Other Incubator Warranties?
An honest incubator warranty comparison starts with what's publicly posted by the manufacturers themselves. Brinsea, for example, advertises a 3-year guarantee on its own branded incubators, but the fine print requires online registration within 30 days of purchase, covers working parts only, and asks the customer to arrange and pay for return shipping if a unit needs to go back to the factory. Widely sold automatic models like the Harris Farms Nurture Right 360 ship with a standard 1-year limited manufacturer's warranty. Terms like these shift over time, so always confirm current coverage directly with a manufacturer before buying, but here is how the landscape generally breaks down.
| Warranty Feature | IncuCare™ (Incubator Warehouse) | Typical Incubator Manufacturer Warranty |
|---|---|---|
| Standard length | 2 years, automatic on every purchase | Commonly 1 year; a small number of premium brands offer 3 years |
| Registration required | No | Often yes, sometimes within a narrow window such as 30 days of purchase |
| What's covered | Manufacturing defects, component failures, functional issues under normal use, including electronics like thermostats and turner motors | Varies widely; some limit coverage to "working parts" or exclude electronics |
| Satisfaction/return window | 60-day satisfaction guarantee layered on top | Rarely included as a separate guarantee |
| Who handles support | Direct US-based support team (the EGGsperts), same team for warranty and general questions | Often a separate manufacturer, meaning the retailer you bought from cannot resolve the issue directly |
| Marketplace purchases (Amazon, eBay, Walmart) | 1 year from purchase date | Varies by platform and seller |
A handful of premium brands advertise a longer term for their hatchery equipment warranty, but that coverage typically requires registration within a narrow window to activate, applies to working parts only, and asks the customer to pay return shipping to a service department if something needs to be sent back. IncuCare needs none of that. There is no registration step, no separate manufacturer to track down, and the same support team that answers your hatching questions is the one that processes your claim.
Most mid-range and entry-level incubators, including popular automatic models like the one referenced above, ship with a standard 1-year limited manufacturer's warranty. Buying that same model through Incubator Warehouse extends the effective incubator warranty coverage to 2 years under IncuCare, layered on top of the manufacturer's baseline.
Why Does Incubator Warehouse Offer This on Every Purchase?
A warranty that only protects the housing isn't much of a warranty. Incubators fail in specific, predictable ways: a fan seizes, a thermostat starts reading a few degrees off, a turner motor grinds to a stop halfway through a cycle. Those are the failures that actually threaten a hatch, and they are exactly what IncuCare is built to catch, whether they show up on day one or month twenty-two.
Building it in automatically, rather than selling it as a paid upgrade, reflects how we think about the purchase itself. A first-time hatcher buying a $20 hygrometer and a longtime customer buying a full cabinet incubator or tabletop incubator get the identical 2-year standard. We would rather build that expectation into every price tag than sell peace of mind as a line item.
You can read more about how this fits into the bigger picture of what we do in Why Thousands of Hatchers Trust Incubator Warehouse (And What Makes Us Different), and see what customers say once a warranty claim or a hatch goes exactly as planned in Real Customer Hatch Stories: What 500+ Reviews Tell Us About Hatch Success.
What Should Hatchers Know Before Buying Elsewhere?
If you are comparing incubator suppliers and warranty coverage is part of the decision, a few questions are worth asking before you check out anywhere:
- Does the warranty apply automatically, or do you need to register it within a set window? A missed registration deadline can quietly void coverage you thought you had.
- Does it cover electronics, or just the housing? A warranty that excludes thermostats, fans, and turner motors is excluding the parts most likely to actually fail.
- Who do you contact if something goes wrong? If the retailer and the manufacturer are two different companies, you may end up bounced between both before anyone resolves the issue.
- Who pays return shipping if a unit needs to go back? Some manufacturer warranties require the customer to cover shipping to a service center.
- Is there any return window if the product just isn't the right fit, separate from a defect-based warranty claim?
IncuCare was built around answering all five of those in the customer's favor, and it is worth holding any other supplier's fine print to the same standard.
Every incubator, accessory, and replacement part on our site ships with the 2-Year IncuCare Warranty already included.
Shop All Incubators Read the Full Warranty PolicyFAQs
What does the IncuCare warranty cover?
It covers manufacturing defects, component failures, and functional issues during normal use for 2 years from your purchase date, including electronics like thermostats and turner motors, automatically included at no extra cost on every website purchase.
Do I need to register my product for the warranty to apply?
No. IncuCare applies automatically to every purchase made on incubatorwarehouse.com. There is no registration form or serial number submission required.
How long is the warranty if I buy on Amazon, eBay, or Walmart?
Purchases made through third-party marketplaces are covered by a 1-year warranty from the original purchase date, and return or refund handling follows that platform's own policies.
How do I file an IncuCare warranty claim?
Contact the EGGsperts support team by email at service@incubatorwarehouse.com or by phone at 208-740-1344 with your order number and a description of the issue. Most claims start with a short troubleshooting step before a part, replacement, repair, or refund is arranged.
Does IncuCare cover misuse or accidental damage?
No. It covers manufacturing defects, component failures, and functional issues that occur during normal, intended use. Damage from misuse, unauthorized modification, or neglect is not covered.
What happens if my product is out of warranty?
You can still purchase most replacement parts and components directly, and the support team will help confirm the correct part for your specific unit.
See the incubators behind the warranty, browse the full lineup, or talk to an EGGsperts team member directly.
Shop All Incubators Contact an EGGspertSources: Incubator Warehouse Warranty Information page; Brinsea Products' published 3-year guarantee terms.