IncuCare Warranty Policy
At Incubator Warehouse, we’re committed to helping you get the most out of your purchase. That’s why every product we sell is backed by our industry-leading Two-Year IncuCare Warranty.
What does our IncuCare Warranty cover?
60-Day Satisfaction Guarantee
As part of our IncuCare warranty coverage, we offer a 60-Day Satisfaction Guarantee on all purchases made through our website.
If you're not completely satisfied within the first 60 days, you may return your item for a refund or exchange as long as it is in new and unused condition. See our Return Policy for more details.
2-Year Product Warranty
Our Warranty protects your purchase for 2 years from the date of purchase against:
-
-
-
Manufacturing defects
-
Component failures during normal, intended use
-
Functional issues not caused by misuse, modification, or neglect
-
-
**Purchases made on other marketplace platforms such as Amazon, Walmart, and eBay are covered by our 1-year warranty from the original date of purchase. For more details regarding return windows and refunds, please refer to the respective websites’ policies, as these platforms manage those processes directly. **
How to Make a Warranty Claim
Making a warranty claim is simple; just contact our support team. Most issues can be resolved quickly with a few troubleshooting steps that we will be happy to walk you through.
Contact information:
-
-
Email: service@incubatorwarehouse.com
-
Phone: 208-740-1344 (please leave a voicemail stating your issue, order number, and name)
-
We’re committed to keeping your product working properly. Once troubleshooting has been completed, we’ll provide the most appropriate solution based on your situation. This may include:
-
-
Shipping replacement parts
-
Sending a full replacement unit, if parts wouldn’t resolve the issue
-
Arranging to send the unit back to us for repair, when applicable
-
Issuing a refund, if no other solution is viable
-
**Warranty coverage of replacement parts, replacement units, or refunds is only available after troubleshooting has been attempted with our support team.**
Shipping for Warranty Claims:
-
-
Replacement parts and units are shipped via our free economy shipping (typically 3–12 business days).
-
If you need your product faster, you may choose an expedited shipping option at an additional cost.
-
Out of warranty?
If your product is no longer covered under the IncuCare Warranty, we’re still here to help. Many replacement parts and components are available for purchase directly through our website or by contacting our support team.
We’ll be happy to assist you in identifying the correct part and ensuring compatibility with your existing unit.
Why We Require Troubleshooting
We understand how frustrating it is when something stops working, especially when you're relying on it. To better assist you, we ask for a few troubleshooting steps before we approve a warranty claim. Here’s why this step helps you:
1. It ensures we send the right part to fix the issue by helping us fully understand what is going on with your unit.
The additional information helps us understand what’s really going on so we can fix the issue without unnecessary delays or guesswork. Possible causes of an issue include a faulty part, incorrect settings, or environmental conditions. Troubleshooting helps you avoid unnecessary delays like receiving the wrong replacement part.
2. It helps us improve our products and customer service.
Your experience matters. When you take a few moments to help us understand the issue, we use that feedback to improve our products and make customer support even stronger.
Our Commitment
At Incubator Warehouse, our commitment to you doesn’t end with a sale. We take pride in offering exceptional customer service and long-term support because we believe in treating our customers the way we’d want to be treated. If something goes wrong, reach out. Whether you’re facing a product issue or need guidance, we’re here to help you move forward with confidence.