Incubator Warehouse is trusted by thousands of hatchers because it combines verified customer results, a 2-Year IncuCare Warranty included with every purchase, and experienced US-based support from a team that hatches eggs themselves. We have been in business since 2009, growing from a single homemade incubator into an international distributor and US light manufacturer.
If you have ever shopped for an egg incubator online, you already know the problem. Dozens of look-alike incubators, vague warranty language, and reviews you can't quite trust. We built Incubator Warehouse to fix that, and this article is our honest answer to the question we hear most often from new hatchers: why should I trust you with my eggs?
What Is Incubator Warehouse and What Do We Stand For?
Incubator Warehouse started small. One of our owners, Kip, built his first incubator from a shoebox and a light bulb while trying to hatch eggs for his kids. That experiment is the reason we exist today. Since 2009, we have grown from a small garage operation in the "Banana Belt" of Idaho, less than a mile from the Oregon border, into an international distributor and US light manufacturer with our own product lines, including the IncuView incubators, DIY IncuKits, and the HumidiKit.
We stand for one thing above all else: helping people hatch successfully, whether that is a classroom of first-graders watching their first chick pip, or a small farm running a cabinet incubator through its fifth clutch of the season. Everything else- our warranty, our support team, our Learning Center- exists to serve that goal.
Why Do Thousands of Hatchers Choose Us Over Other Suppliers?
Trust is earned in small, repeatable ways, not with a single marketing claim. Here is what actually separates us from a generic online incubator listing.
| What Hatchers Look For | How Incubator Warehouse Delivers |
|---|---|
| Proof the products actually work | Verified customer reviews on every product page, from dozens of ratings on our accessories to 40+ on flagship kits like the HumidiKit and IncuView 3 Pro |
| Protection if something goes wrong | A 2-Year IncuCare Warranty included on every purchase, not an upsell |
| Someone who understands the problem | A support team of EGGsperts who hatch eggs themselves and can speak from experience on the phone |
| Help beyond the purchase | A free Learning Center covering poultry, reptile, and exotic egg incubation for every skill level |
| A company that will still be here next season | In business since 2009, with our own manufactured product line and a physical US-based operation |
None of these signals stand alone. A warranty means little without a support team that honors it. Reviews mean little without a real product behind them. Together, they are why so many hatchers who started with one small tabletop incubator come back to us for a cabinet unit years later.
What Makes the IncuCare Warranty Different?
The 2-Year IncuCare Warranty is applied automatically to every purchase on Incubator Warehouse, from a $15 hatch timer to a full cabinet incubator combo kit. You do not register for it separately or pay extra. Most incubator suppliers cap their coverage at one year, or limit it to the incubator body while excluding electronics, fans, and turners, which are the parts most likely to fail during a live hatch.
We built IncuCare around a simple idea: a warranty that only covers the plastic shell isn't much of a warranty at all. If a turner motor stops working on day 12 of incubation, or a thermostat starts drifting during a live hatch, IncuCare is designed to help with failures like that, not just defects found in the box on day one. That is exactly when coverage matters most, not two weeks after your order arrives.
We cover this in full detail, including exactly what is and is not included and how to file a claim, in our companion article IncuCare Warranty Explained: What 2 Years Really Covers, and you can see the official terms any time on our Warranty Information page.
How Do Our EGGsperts Support Every Hatcher?
We call our support team the EGGsperts, and the name is not just a play on words. Our staff has hatched eggs themselves, so when you call with a question about humidity swings on day 18 or why your quail eggs aren't pipping, you are talking to someone who has run into that exact problem before, not someone reading from a script.
That matters more in this industry than most. A dropped shipment or a wrong part is annoying for most products. For a live hatch in progress, a delay of even a day or two of unresolved trouble can mean a lost clutch.
Our phone line exists because Kip and Randy built this company on the belief that people hesitant to buy hatching equipment online deserve a real person to call, not just a support ticket queue.
You can read more about the people behind that support desk once it's live, in Meet Our EGGsperts: The Team Behind Every Hatch.
Why Have Customers Trusted Us for Years?
Trust compounds. A first-time customer who buys a $180 starter kit and gets a working incubator, a real answer to their questions, and a warranty that holds up if the fan motor fails in month fourteen comes back for their cabinet incubator two years later. That is the pattern we see across our customer base, and it shows up in our long-standing relationship with retailers and resellers nationwide who partner with us specifically because of that track record.
We also sell through eBay and Amazon in addition to our own site, specifically so hesitant first-time buyers have a familiar, trusted checkout path if they are not ready to buy direct. Our feedback ratings on both platforms are public and unfiltered, a level of transparency many newer incubator brands avoid.
What Do Real Hatch Results Show About Our Products?
Reviews are only useful when they describe outcomes, not just packaging and shipping speed. Across our product lines, from the HovaBator 2370 to the IncuView 3 Pro, the reviews on each individual product page show the same pattern: eggs turning correctly without manual intervention, humidity holding steady across a full incubation cycle, and chicks hatching in the numbers customers expected going in.
We break down what those reviews say in greater depth, including hatch-rate patterns between first-time and repeat hatchers, in Real Customer Hatch Stories: What 500+ Reviews Tell Us About Hatch Success.
See the incubators behind the reviews, browse the full lineup or start with our free hatching guides.
Shop All Incubators Visit the Learning CenterFAQs
Is Incubator Warehouse a trustworthy company to buy from?
Yes. Incubator Warehouse has operated since 2009, has grown into a US light manufacturer with its own product lines, includes a 2-Year IncuCare Warranty on every purchase, and maintains public, verifiable Incubator Warehouse reviews across its own site, eBay, and Amazon.
Does Incubator Warehouse manufacture its own incubators, or resell other brands?
Both. We manufacture our own IncuView line and accessories like the HumidiKit and IncuTurn, and we also carry established third-party lines such as HovaBator, so hatchers can choose based on their needs and budget.
What does the IncuCare Warranty actually cover?
It covers your incubator and its core components, including electronics like thermostats and turner motors, for two years from purchase, automatically included at no extra cost. Full coverage and exclusion details are on our Warranty Information page.
Can I talk to a real person if I have a hatching question?
Yes. Our EGGsperts support team is US-based and available by phone, and staff have hands-on hatching experience, not just product training.
Where is Incubator Warehouse located?
We are based in Idaho's "Banana Belt," near the Oregon border, and ship nationally and internationally.
Explore free guides at every skill level, or talk to an EGGsperts team member directly.
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