As part of our Two-Year IncuCare Warranty you are welcome to send back your purchase for a refund for Two Years from the purchase date. If the reason for the return is that the product is deemed defective by one of our customer service reps. or was damaged in shipping, we will pay the cost of return shipping. If you are returning your purchase because it is not what you expected, you changed your mind, you no longer need it, or other similar reasons the you would be responsible for the cost of return shipping. We just ask that you contact us before returning your order so we can provide you with instructions on how to do so. Also, we find that for most situations we can find solutions and work with customers to resolve any issues that they may have.